We want you to feel secure when selling on Slang. When your item sells, we send you a pre-paid, pre-addressed UPS Ground shipping label to put on your package. As long as you use the Slang-provided label and the package is scanned into the UPS tracking system, you will be fully covered by Slang should the package get lost in transit by UPS. Any orders over $400 will require a signature upon delivery to provide additional protection. When the package is first scanned into the UPS mail stream, we send both you and the buyer an email with the tracking information.
When UPS tells us the item has been delivered, we notify the buyer and ask them to review and accept their order. Once your order has been delivered and accepted by your buyer, we will release your funds to your selected payout method.
If a buyer reports a problem with their order, we will ask them to upload details and photos. The Slang team then carefully reviews the case and offers a resolution.