All sales are final on Slang. However, we take an active role in each and every purchase made on Slang to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not the same item, size or condition (new or worn) listed.
This means a buyer cannot return an item they purchased on Slang if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing. Slang does not accept returns based on minor discrepancies in wear on used items.
If the buyer receives an item that is significantly different than described, the buyer can report their problem to us within 2 days of delivery through the app or on the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is approved, we assist the buyer in returning the item to the seller and offer them a full refund.
To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating your listings. We encourage buyers to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements or photos. Sellers are usually more than happy to provide additional information.